Refund policy

Refund Policy

Return & Exchange Policy

Due to the personal nature of our products, we are unable to accept returns or exchanges unless the item is defective. All sales are final to ensure the safety and well-being of our customers.

If you receive a defective or damaged item, please contact us within 30 days of delivery. We will happily replace the item at no additional cost. In such cases, we may ask for a photo of the defect, and we’ll ship a replacement directly to you.

Please note, if your order is returned due to an incomplete or non-deliverable address, a 20% restocking fee will apply.

For any other issues, such as damage during shipment, we recommend filing a claim with the shipping carrier.

To start a return, you can contact us at official@crimsonred.club Please note that returns will need to be sent to the following address: 

17145 W. Bluemound rd STE J #176, Brookfield Wisconsin 53005, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at official@crimsonred.club

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Inbox@heavenlytoys.shop